Refund policy

Refund and Return Policy
Last updated: October 12, 2026

Most of what we sell is personalized and made to order just for you, so our policy is a little different from a typical store. Please read it before you order.

Personalized and custom items
Personalized items (anything with a name, monogram, initials, logo, team or event details, or other custom text or design) are made specifically for you and cannot be returned or exchanged, unless:
- the item arrives damaged or defective, or
- we made an error (for example, wrong item, wrong color, or text that does not match what you submitted).

We produce your personalization exactly as you enter it, including spelling and capitalization, so please double-check your order before you check out. If you spot a mistake, email us right away at paola@aranduworks.com. If we have not started production yet, we will gladly fix it at no charge. For logo and team orders, we send a proof for your approval before production begins.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email paola@aranduworks.com within 14 days of delivery with your order number and a photo of the problem. We will replace the item or refund you in full, and we cover any return shipping. In most cases we will not need the item back.

Non-personalized items
Items sold without any personalization can be returned within 30 days of delivery if they are unused, unwashed, with tags, and in their original packaging. To start a return, email paola@aranduworks.com with your order number. Once your return is approved, we will send you return instructions and the return address. Items sent back without first requesting a return will not be accepted. Return shipping for non-personalized items is the customer's responsibility unless the item was damaged or incorrect.

Items that cannot be returned
- Personalized or custom items (except as described above)
- Sale or clearance items
- Gift cards

Exchanges
For non-personalized items, the fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.

Orders shipped to the European Union
If your order is shipped to the European Union, you may cancel or return non-personalized items within 14 days of delivery, for any reason, in the condition described above. As permitted by EU law, this right does not apply to goods made to your specifications or clearly personalized.

Refunds
We will email you once we have received and inspected your return, or reviewed your damage claim, and let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If more than 15 business days have passed since your refund was approved, please contact us at paola@aranduworks.com.

Questions
Email us anytime at paola@aranduworks.com.