Shipping policy

Shipping Policy
Last updated: October 12, 2026

Every Arandú Works item is personalized and made to order in our Chicago studio. Your delivery time is our production time plus shipping time.

Production time
- Personalized items and gift sets: 5 to 7 business days.
- Logo, team and tournament orders: 2 to 3 weeks after you approve your proof. We email a digital proof within 2 business days of your order; production starts once you approve it.
- Business days are Monday to Friday, excluding U.S. holidays.

Shipping rates (United States only)
- Standard shipping: $8. Usually 3 to 5 business days after your order ships.
- FREE standard shipping on orders of $70 or more.
- Express shipping: $15. Usually 1 to 3 business days after your order ships. Express speeds up delivery, not production; for logo orders it ships once your proof is approved.
- Team and tournament orders: $25 for orders under $1,000, and $45 for orders of $1,000 or more.

Rates are shown at checkout before you pay. We currently ship only within the United States, including APO/FPO addresses. If you need delivery outside the U.S., email us before ordering and we will see what we can do.

Holiday orders
To receive personalized items by December 25, please order by December 10 with standard shipping. Orders placed after that date ship as quickly as we can, but we cannot guarantee holiday delivery. Team and logo orders need extra time for proofing, so please order those by late November.

Tracking
When your order ships, you will receive an email with a tracking number. If you do not see it, check your spam folder or email us.

Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you notice a mistake, email us right away; we can update it as long as your order has not shipped.

Lost, late or damaged packages
Delivery times are estimates from the carrier and are not guaranteed. If your tracking shows no movement for 7 business days, or your package arrives damaged, email us at paola@aranduworks.com with your order number (and a photo if damaged). We will work with the carrier and make it right. Once a package is marked delivered, please check with neighbors and your building's mail area before contacting us.

Questions
Email us anytime at paola@aranduworks.com.